We are committed to your satisfaction. Returning a product can be stressful on customers, so we’re here to help you get it right the first time. Our talented product experts are available to help you select the right product for your needs and application. We encourage you to take advantage of our expertise before making your purchase.
If a return is necessary, your sales associate can help facilitate the return. To start the return process, call or email us at the phone number or email address found on our Contact Us page. Policies and procedures for obtaining a return authorization vary based on the reason for return. See below for more information.
Defective Products: Most of our products include a one-year parts and labor warranty. See your product literature or speak with one of our product experts for details. If your product is defective upon arrival, notify product expert of the problem within 48 hours of receiving goods. If you notice the defect after 48 hours of receiving goods, please contact the product’s manufacturer directly. Contact information for the manufacturer is included in the product literature. NOTE: Most manufacturers require one service call to diagnose the problem.
Damaged Products: All of our shipments are 100% insured. Product(s) damaged during shipping are eligible for exchange at no charge to you. Product(s) will be delivered by one of our delivery teams for all local deliveries; Feel free to call us for our local delivery area. Upon delivery, inspect your product for damage. If the product is damaged, you have the right to refuse the delivery. We will contact you to schedule another delivery. Freight delivery policy varies. For more information, you can call or email us at the phone number or email address found on our Contact Us page.
The Product Does Not Meet Your Needs: If you are not satisfied with your purchase, you will need to contact the store regarding any cancellation or return. Delivered furniture in use are not returnable. Any returned furniture must be free of any cosmetic damage. Furniture products that do not meet these requirements may not be eligible for return or will incur a 50% restocking fee. Any product that has been assembled or attempted to be assembled cannot be returned.
Mattresses purchased without a mattress protector are not eligible for exchanges, returns or refunds of any kind – even if not yet delivered – and is considered final sale.
Mattresses purchased with a mattress protector are only eligible for in-store credit towards another mattress of equal or higher value (there is no credit if the customer selects a less expensive mattress) after sleeping on the mattress for 30 days and exchanging the mattress for another model within 90 days from the date of purchase. Mattresses must be clean and stain free. Mattress products that do not meet these requirements will not be eligible for in-store credit.
A 40% cancellation fee will apply once an order has been placed.
Shipping and handling charges from our warehouse are non-refundable. Customers are responsible for shipping charges incurred when returning a product.
The customer agrees to the terms and conditions published above when they place a completed order with our company. In addition, the customer authorizes their credit card company to abide by these terms. We reserve the right to cancel orders at any time.
Refunds will be handled according to our store’s policies. Please Contact Us for a copy of our store's policies.
We respect and are committed to protecting your privacy. We may collect personally identifiable information (PII) when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
Shipping Policy / Delivery Policy
Please be assured that your items will ship out as soon as possible from the date of purchase. If a special order is placed, please anticipate a longer delivery time. You will be notified once the item has been received in our warehouse. We cannot ship to P.O. boxes. If you are trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing.
Shipping & Handling Costs
Customer is responsible to determine whether merchandise will fit through door at home, building or apartment and into rooms of same. Customer is solely responsible for any and all rigging expenses. There will be a 40% service charge for handling and cancellation, liquidation charges. Buyer must select smaller pieces that can be delivered plus delivery and re delivery.
An additional delivery charge will be added if buyer does not accept original order or if no one is home to accept the delivery. If any changes of delivery date by the seller incurs, the seller will notify the buyer via phone or mail within 48 hours. All claims must be made within 24 hours upon receipt of merchandise. No responsibility can be assumed for delay in delivery due to strike, accidents, or delay beyond our control. Floor samples are sold “AS IS” and are non-cancelable. If buyer defaults on this contract, seller is entitled to 50% of the purchase price for liquidated damages.
Costs for these services will be determined at the time of purchase or shipment.
Sales Tax: Out-of-state orders will be charged the current sales tax. In-state orders will be charged 7% sales tax in Kearney and 7.25% in Lincoln, NE.